Reporting to the Clinical Manager, Rehabilitation Advice Line (RAL) at Health Link, this position provides immediate consultation and supervision to staff, such as providing clinical consultation, shift debriefing, and assisting with clinical decision making and problem solving. This position is responsible for day-to-day problem solving related to RAL staffing, technology, and business processes. The position also supports Quality and Safety activities through participation in staff education sessions, quality assurance activities, and coaching of staff. As a Rehabilitation Advice Line (RAL) Clinical Supervisor, you provide direct supervision of the RAL clinical staff including physiotherapists, occupational therapists, and therapy assistants. You will support clinicians in professional practice, enabling quality patient and family-centered telerehabilitation and virtual rehabilitation. The role includes listening to calls in real time, reviewing clinical documentation, conducting team case consultations, and providing guidance and direction to clinical staff with challenging and urgent cases in a timely manner. This position coordinates, consults and collaborates with AHS Zone operations to facilitate services between Rehab Advice Line and local rehabilitation services. You will coordinate clinical staffing to support RAL operations and call volumes as well as work with Health Link leadership to create new clinical content to address callers with rehabilitation concerns in new and emerging business areas.
As a Physiotherapist III, you will be an integral member of our team through your leadership to other healthcare professionals (PT Is, PT IIs, Assistants) where you will facilitate the development and ongoing monitoring of clinical standards of practice for physiotherapy and patient (client, resident) care protocols in the department and geographical area. You will collaborate with management to support the development, implementation and evaluation of the department's operational plan strategies and may coordinate and monitor the care delivery for daily operations.
Master's degree in Physiotherapy from an accredited university program; or bachelor's degree in Physiotherapy from an accredited university program and related experience. Active or eligible for registration and practice permit with the College of Physiotherapists of Alberta.Additional Required Qualifications:
Extensive, recent rehabilitation expertise through experience in a variety of settings (e.g., acute, community) to provide full breadth of clinical support to staff. A minimum of five years’ experience in healthcare education, leadership or in a professional development role. Knowledge of rehabilitation practice standards across varied disciplines (OT, PT, etc.) and experience working in an interdisciplinary team. Experience in training, coaching and performance management required. Ability to work in a highly technical contact centre environment and respond to both people and technology issues. Experience in the delivery of telerehabilitation interventions. Excellent computer skills essential, including working knowledge of the Microsoft Office applications, and the ability to learn and support staff using multiple electronic platforms concurrently. Demonstrated ability to manage time in a fast-paced environment, adhere to deadlines, and manage multiple tasks and responsibilities at once. Excellent interpersonal, oral and written communication, and ability to collaborate effectively with clients, staff and management. Commitment to working collaboratively and to building a positive team environment.Preferred Qualifications:
Experience with MS Office Suite including Teams. Experience with various Electronic Medical Records including Echo, Connect Care, and Meditech. Previous contact centre experience is an asset.